Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of Nexum Ventora (the "Service"), provided by PT. Konsultan Inovasi Digital ("we", "us", or "our"), a company registered in Indonesia. By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

2. Acceptance of terms

By registering for an account or using the Service, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

3. Description of service

Nexum Ventora is a web analytics service that uses browser fingerprinting to distinguish real human visitors from bots, crawlers, and automated traffic. The Service provides dashboards, reports, and real-time traffic monitoring tools.

4. Account registration and security

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account.

5. Acceptable use

You agree not to misuse the Service. Specifically, you must not:

• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Attempt to interfere with, compromise, or bypass any security features of the Service.
• Use the Service to distribute malware, spam, or other harmful content.
• Scrape, crawl, or otherwise extract data from the Service without our authorisation.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Infringe upon our or any third party's intellectual property rights.
• Resell, redistribute, or sublicense access to the Service without our written consent.

6. Intellectual property

All intellectual property rights in the Service, including software, documentation, branding, and content, are owned by PT. Konsultan Inovasi Digital or its licensors. We grant you a limited, non-exclusive, non-transferable licence to use the Service within the scope of your selected plan. This licence does not grant you any ownership rights.

7. Payment, billing, and subscriptions

Certain features of the Service require payment. All payments are processed by our Merchant of Record, Paddle.com. By subscribing to a paid plan, you agree to Paddle's Buyer Terms, which govern payment, billing, tax, cancellation, and refund mechanics.

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You can cancel your subscription at any time through your account settings or by contacting Paddle support. Your access will continue until the end of the current billing period.

Merchant of Record disclosure: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

8. Free trial

New accounts may be eligible for a 7-day free trial of the Pro plan. No credit card is required to start the trial. At the end of the trial period, your account will automatically revert to the Free plan unless you upgrade to a paid subscription.

9. Service level

We strive to provide reliable and uninterrupted service, but we do not guarantee that the Service will be error-free, secure, or available at all times. The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Limitation of liability

To the fullest extent permitted by law, PT. Konsultan Inovasi Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Service. Our aggregate liability shall not exceed the total amount you paid to us in the six (6) months preceding the claim. Nothing in these Terms limits liability for fraud, death, or personal injury where required by law.

11. Indemnity

You agree to indemnify and hold harmless PT. Konsultan Inovasi Digital and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

12. Suspension and termination

We may suspend or terminate your access to the Service immediately and without notice if:

• You materially breach these Terms.
• You fail to pay fees when due.
• Your use of the Service poses a security or fraud risk.
• You repeatedly or seriously violate our acceptable use policies.

Upon termination, your right to use the Service ceases immediately. We may retain your data for a reasonable period in accordance with our Privacy Policy and applicable law.

13. Changes to terms

We may modify these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms.

14. Governing law

These Terms shall be governed by and construed in accordance with the laws of Indonesia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Indonesia.

15. Contact us

If you have any questions about these Terms, please contact us at support@trafficguard.app.